Priority and SLA timers
Your own response and resolution hours. Every ticket shows time left or breached.
Service management software
Service management software built for manufacturers.
Service management software for manufacturers organises after-sales service. It logs each request against the exact unit, assigns a technician, tracks the response time and records what was done. Tagvion adds a guided technician app, so every visit follows the same steps and ends with the customer’s signature and an emailed service report.
Updated October 2026
- Requests come from
- A QR scan, a phone call or your team
- Technician app
- Installs on the phone; sign in with a one-time code
- Every visit ends with
- Checklist, customer signature and a PDF report
- Try it
- 7-day free trial, no card needed
What you get
What Tagvion gives you
Scheduling and assignment
Assign by hand, or automatically by area, pincode and workload.
Check-in with location
Technicians check in and out on site. Customers see “on the way” and “checked in”.
Your checklists
Build a checklist per category or series. Technicians fill it on the visit.
Signed service report
The customer signs on the phone, and the PDF report is emailed to them.
Rating and reopen
Customers confirm the fix, rate the visit, or reopen it if the fault comes back.
What should service management software do for a manufacturer?
Field service tools made for plumbers or IT teams miss the product. A manufacturer needs every ticket tied to a serial number, its warranty and its history:
- Know at once if a job is free, covered by AMC or chargeable
- See every earlier visit on the same unit
- Spot models that fail again and again
- Prove the visit happened, with location, photos and a signature
What is guided service?
Guided service means the technician app shows one step at a time, with one big button: next job, go to site, I’ve arrived, checklist, finish, customer signs, done. Nothing gets skipped, and new technicians get it right from day one.
Does the technician app work with poor mobile signal?
Yes. The technician’s work is saved on the phone as they go and sent to the server when the signal comes back.
Compare
WhatsApp and Excel vs Tagvion
| WhatsApp and Excel | Tagvion | |
|---|---|---|
| A new request | A message on someone’s phone | A ticket linked to the unit |
| Response time | Nobody knows | An SLA timer on every ticket |
| Proof of visit | A photo, maybe | Check-in location, checklist, signature |
| Report to the customer | Typed later, if at all | PDF emailed when the visit closes |
| Repeat failures | Remembered by one person | Counted by item and serial |
Questions
Frequently asked questions
Can customers raise a request without calling us?
Yes. They scan the QR on the product and raise it in about a minute, with a photo.
Can we set our own SLA hours?
Yes. Set your priorities and response and resolution hours, and override them for any customer.
Can we track service contracts (AMC)?
Yes. AMC contracts with preventive maintenance schedules, visit reminders and expiry alerts.
Do technicians need training?
Very little. The guided app shows one step and one button at a time.
How much does it cost?
Start with a 7-day free trial with every feature, no card needed. After that, talk to us about Pro.
Keep reading
Related
Solution
Warranty management software
Track every unit’s warranty from the factory to the end customer.
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Installation, AMC and preventive maintenance, with SLA on every breakdown.
Read more IndustryControl panels
Warranty from commissioning, with checklists and a signed handover.
Read moreTry it with your own products.
Seven days free, every feature, no card needed.