For pharma and packaging machine manufacturers

When a packing line stops, your customer is counting the minutes.

Pharma and packaging machines (tablet presses, blister packers, cartoners, filling and labelling lines) run in customer plants where every hour of downtime costs money, and every service visit may be checked by auditors. Tagvion keeps each machine’s installation, maintenance and repairs on its own record, runs breakdowns against an SLA, and closes every visit with a checklist, a signature and a PDF report.

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Updated October 2026

Machines: Tablet presses, blister, cartoning, filling and labelling
Installation: Commissioning checklist and a signed handover
After-sales: AMC, preventive maintenance and SLA on breakdowns
Every visit: Checklist, photos, signature and a PDF report

What you get

What Tagvion does for you

Installation and commissioning

Your commissioning checklist on site, a handover signature, and warranty from the installation date.

Preventive maintenance

AMC schedules with visit reminders and expiry alerts, so maintenance is never missed.

Breakdown SLA

Response and resolution hours per priority, with stricter hours for critical customers.

A report for every visit

Checklist, photos and the customer’s signature in a PDF, emailed when the visit closes.

Manuals on every machine

Attach manuals and drawings to the model once; every machine shows them when scanned.

A complete history

Every visit, change and signature on the machine’s timeline, with who and when.

What happens when a machine breaks down?

The plant team scans the QR on the machine and raises a request with a photo. It arrives as a ticket on that exact machine, with its warranty or AMC status and its full history, and the SLA timer starts.

Will the visit records hold up when the customer’s quality team asks?

Each visit records the technician, the check-in time and location, the checklist answers, photos, the root cause and the customer’s signature, and every change goes into an append-only audit log. When someone asks what was done to a machine and when, you can show them.

How do you keep preventive maintenance on schedule?

Put the machine on an AMC with its maintenance schedule. Tagvion reminds you before each visit and before the contract runs out, and the technician follows the checklist for that machine type.

Questions

Frequently asked questions

Can we track machines across many customer plants?

Yes. Each machine belongs to a customer, and Customer 360 shows every machine you have installed there.

Can one customer have a stricter SLA?

Yes. Override the SLA hours, warranty rule and free visits on any customer.

Is Tagvion a GMP or 21 CFR Part 11 validated system?

No. Tagvion manages your after-sales service: installation, maintenance and repair records with a full audit log. It does not replace your customer’s validated production systems.

How much does it cost?

Start with a 7-day free trial with every feature, no card needed. After that, talk to us about Pro.

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