Manufacturing date + grace
The default. Warranty always has a start date, even if nobody registers the unit.
Product
Built for the service side of manufacturing.
Tagvion covers what happens after a unit leaves your factory: identity, delivery, warranty, service and maintenance. Production, stock and billing stay in the systems you already use.
Item master and assets
One item code. Every unit behind it.
Organise your range as Category › Series › Item. Every asset is created from an item and inherits its warranty months, documents and specs, so nothing is typed twice.
- Serial numbers from the factory, asset codes generated for you
- Add thousands at once: paste from Excel or “first serial + how many”
- Your own numbering formats; numbers never repeat and never cap
- Item 360 shows every unit, ticket and claim for that item code
Item 360 · CP-220FG
CategoryControl panels › Motor control
Warranty24 months
Units in the field1,248
Open tickets7 open
Repeat failures (90 days)3 units
Labels
Print labels that carry your brand.
Labels are landscape and show your logo and name, the asset code or serial, and the fields you choose: model, customer, warranty end, support phone, scan link. Sizes: 100×50 mm (default), 75×38 mm and 50×25 mm.
Warranty
Your rules, applied to every unit.
Set a company default once in Setup. Override it on any customer. Each override is labelled “Custom” so you always know why a unit is covered.
Delivery date
Starts when you deliver to the customer or dealer, with the PO or invoice reference recorded.
Installation date
For projects. Set when commissioning is signed off on site.
End-user registration
Buyers scan, register with an invoice photo and get warranty from the invoice date, capped so it never runs past your maximum. Registration is optional.
Claim checks built in
Flags a serial claimed twice, an invoice dated before delivery to the dealer, or a very late claim. Approve automatically or review each one.
Service
Every ticket, from scan to signature.
Tickets come from a scan, a phone call or your team. Each one is linked to the asset, knows its warranty, and runs against your SLA.
Priority and SLA
Your own priorities with response and resolution hours, overridable per customer. Time left or breached on every ticket.
Scheduling and assignment
Assign by hand or automatically by area, pincode and workload.
Check-in with location
Technicians check in and out on site. Customers see “on the way” and “checked in” on their tracking link.
Checklists
Build checklists per category or series. Technicians fill them on the visit.
Signed service report
The customer signs on the phone. A PDF report is emailed to them automatically.
Rating and reopen
Customers confirm the fix, rate the visit, or reopen the ticket if the fault comes back.
Guided service
Every visit done the same way, by every technician.
The technician app walks each visit step by step, with one big button on every screen. New technicians get it right on day one, and nothing gets skipped: no checklist, no signature, no closed visit.
Your Company
Next job
TKT-0193High
Riverside Textiles
VFD trips on start · CP-220
Plot 14, Industrial Area
TKT-0190Later
Lakeview Hospital · PM visit
Go to site
- Saved on the phone as they go, synced when the signal comes back
- Installs on the phone like an app. Sign in with a one-time code
- Wears your logo and colours, not ours
Contracts that renew themselves.
Annual maintenance contracts with preventive maintenance schedules, visit reminders and expiry alerts. Tickets on covered units are marked “Covered – AMC” automatically.
Your channel, visible.
Mark a customer as a dealer or distributor and give them a login. They see units delivered to them and which were sold or registered. Choose whether the dealer or you is the service contact.
One place for every setting.
A guided checklist with sensible defaults: logo and colours, numbering formats, label template, SLA hours, checklists, warranty rule and email sender. Nothing is hard-coded.
Email first. WhatsApp when you’re ready.
Customers and technicians get updates by email out of the box. Add your own WhatsApp provider in Setup to switch it on; email stays the fallback.
Walk through it with your own data.
We’ll load a few of your items, print a label and raise a ticket together.