Commissioning on record
Your checklist on site, a signature and warranty from that date.
For machine tool manufacturers
Every hour a machine stands idle, your customer loses money.
CNC machines, lathes, machining centres and presses are high-value machines that customers buy expecting near-constant uptime. Tagvion records each machine’s commissioning, starts the warranty on the installation date, keeps preventive maintenance on schedule, and runs every breakdown against an SLA so the right technician reaches the shop floor fast.
Updated October 2026
- Machines
- CNC lathes, VMCs, HMCs, grinders, presses
- Installation
- Commissioning checklist and a signed handover
- After-sales
- AMC, preventive maintenance and breakdown SLA
- Insight
- Fault codes and repeat failures by model
What you get
What Tagvion does for you
Preventive maintenance
AMC schedules with visit reminders and expiry alerts.
Breakdown SLA
Response and resolution hours by priority.
Manuals and drawings
Attached to the model once, shown on every machine.
Repeat failures
Fault codes and root causes roll up by model and serial.
Customer ratings
Customers confirm the fix and rate every visit.
When does a machine’s warranty start?
Most machine tool makers start it at commissioning. Use the installation date as your rule, and the warranty starts when the technician closes the commissioning visit with a signature.
How do customers report a breakdown?
The operator scans the QR on the machine and raises a request with a photo of the alarm. It arrives as a ticket on that machine, with its warranty and history.
Which machines fail the most, and why?
Every ticket carries a fault code and a root cause. Tagvion rolls them up by model and serial, so you can fix the design, not just the machine.
Questions
Frequently asked questions
Can one customer have many machines?
Yes. Customer 360 shows every machine at that customer, with warranty, contracts and open tickets.
Can we record visits other than repairs?
Yes. Installation, preventive maintenance and repair visits each follow their own checklist and close with a signature.
Can dealers sell and service our machines?
Yes. Give dealers a login and choose whose service contact customers see.
How much does it cost?
Start with a 7-day free trial with every feature, no card needed. After that, talk to us about Pro.
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Seven days free, every feature, no card needed.